Privacy Policy
Last Updated: 02.20.2025
This Privacy Policy describes how 999 Concierge LLC ("we," "our," or "us") collects, uses, and shares information about you. It applies to your use of any online service location that posts a link to this Privacy Policy, including our website located at www.999concierge.com, and all features, content, and other services that we own, control, and make available through such online service location (collectively, the "Service"). By using the Service, you agree to our collection, use, and disclosure practices, and other activities as described in this Privacy Policy. If you do not agree with this Privacy Policy, then do not use the Service.
This Privacy Policy does not apply to information collection activities outside of the Service, such as the products and services that our clients may use to collect information on their own behalf (unless otherwise stated below or at the time of collection). For information about processing on behalf of our clients, please see the section entitled "Client Data" below.
If you have any questions or wish to exercise your rights and choices, please contact us as set out in the "Contact Us" section. If you are in Europe or a California resident, please see our location-specific disclosures in the "Additional Disclosures for People in Europe" and "Additional Disclosures for California Residents" sections below.
Information Collection
Information You Provide to Us
999 Concierge LLC collects information that you voluntarily submit through the Service. The categories of information we collect and have collected in the last 12 months include:
- Contact Data, including your name, email address, phone number, and physical address; and
- Job Applicant Data, including your employment and education history, such as resume, writing samples, and references, as necessary to consider your job application for open positions.
Information Collected Automatically999 Concierge LLC also automatically collects certain information about your device and how it interacts with our Service. The categories of information we automatically collect and have collected in the last 12 months include your device's IP address and other device identifiers, the type of internet browser you are using, the operating system and software on your device, the domain name of the website from which your device linked to our Service, and your browsing habits on and usage of the Service through your device.
We use various technologies to collect this information ("Tracking Technologies"), including the following:
- Cookies: A cookie is a small data file that certain websites write to your hard drive when you visit them. We may also use web bugs, clear gifs, and similar technologies that collect data similar to that collected by cookies. A cookie file can contain various types of information, including a user ID that tracks the pages you have visited.
- Pixels: A pixel (also known as a web beacon) is code embedded in a website, video, email, or advertisement that sends information about your use to a server. There are different types of pixels, including image pixels (small graphic images) and JavaScript pixels (which contain JavaScript code). When you access a website, video, email, or advertisement containing a pixel, it may allow us or a third party to drop or read cookies on your device. Pixels are used in combination with cookies to track activity by a particular browser on a specific device.
- Location-identifying Technologies: These technologies locate (sometimes precisely) your device for purposes such as verifying your location and delivering or restricting relevant content based on your location.
Information on Behalf of Our Clients
We provide marketing and advertising products and services for our clients, and may collect and process information about individuals at the direction of our clients ("Client Data"). Client Data may include contact data, demographic data, social media handles, content, internet activity, and location data, among other types of information. Our processing of Client Data is governed by the terms of our service agreements with our clients, and not this Privacy Policy. We are not responsible for how our clients handle the information we collect on their behalf, and we recommend that you review their privacy policies.
999 Concierge LLC acknowledges that you may have rights concerning Client Data. If your information has been processed by us on behalf of a client and you wish to exercise any rights related to that information, please contact the client directly. If you wish to make your request directly to 999 Concierge LLC, please provide the name of the client for whom we processed your information. We will forward your request to that client and assist them to the extent required by applicable law in responding to your request.
Information from Other Sources
We may obtain information about you from other sources. The categories of sources from which we collect and have collected information in the last 12 months include:
- Social networks, when you reference our Service or grant permission to us to access your data on one or more of these services;
- Data providers, such as Cuebiq, whose privacy policy is available on their website;
- Partners with whom we offer co-branded services or engage in joint marketing activities;
- Publicly-available sources, such as data in the public domain.
Use of Information
999 Concierge LLC uses the information we collect for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information, including in the last 12 months, include:
- To operate and manage our Service;
- To perform services requested by you, such as responding to your comments, questions, and requests, and providing customer support;
- To send you technical notices, updates, security alerts, information regarding changes to our policies, and other support and administrative messages;
- To prevent and address fraud, breaches of policies or terms, and any potential threats or harm;
- To monitor and analyze trends, usage, and activities;
- To improve the Service or other 999 Concierge LLC websites, applications, marketing efforts, products, and services;
- To send you direct marketing about our products, services, offers, promotions, rewards, and events that we think you may be interested in;
- To provide you with advertisements;
- To fulfill any other business or commercial purposes disclosed to you and with your consent.
Sharing of Information
999 Concierge LLC shares information we collect through the Service in accordance with the practices described in this Privacy Policy. The types of entities to whom we disclose and have disclosed information in the last 12 months include:
- Service Providers: Our agents, consultants, and other service providers (collectively "Service Providers") may process your information in connection with their work on our behalf. These Service Providers are contractually prohibited from retaining, using, or disclosing your information for any purpose other than to provide this assistance, although we may permit them to use aggregate or de-identified data for other commercial purposes.
- Affiliates: We may share your information with our affiliates for internal business purposes. For example, we may share your information with our affiliates for customer support, marketing, or technical operations.
- Vendors and Other Parties: We may share information with vendors and other parties for business and commercial purposes, including analytics and advertising technology companies. Vendors may act as our service providers or, in certain contexts, independently decide how to process your information. For more information on advertising, see the "Analytics and Interest-based Advertising" section below.
- Sweepstakes, Contests, Promotions: We may offer sweepstakes, contests, surveys, and other promotions (each, a "Promotion") jointly sponsored or offered by other parties. If you voluntarily choose to enter a Promotion, your information may be disclosed to other parties for administrative purposes and as required by law (e.g., on a winners list). By entering, you agree to the official rules that govern that Promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other parties to use your name, voice and/or likeness in advertising or marketing materials.
- Clients: We share information with our clients in connection with processing information on their behalf. For example, we share information with our clients in order to address your requests, market and advertise to you, and otherwise comply with applicable law.
- Merger or Acquisition: We may share your information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
- Security and Compelled Disclosure: We may share your information to comply with the law or other legal process, and where required, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also share your information as required by courts or administrative agencies and to the extent necessary to permit us to investigate suspected fraud, harassment, or other violations of any law, rule or regulation, the Service rules or policies, or the rights of other parties, or to investigate any suspected conduct which 999 Concierge LLC deems improper. We may also share your information to protect the rights, property, life, health, security, and safety of us, the Service, or any other party.
- Consent: We may share your information for any other purpose disclosed to you and with your consent.
Social Media and Technology Integrations
Our Service contains content from and hyperlinks to websites, platforms, and services operated, owned, and maintained by other parties. In addition, we integrate technologies operated or controlled by other parties into parts of our Service. For example, we may provide links from our Services to websites, social media platforms, and other services not operated or controlled by 999 Concierge LLC. These other parties may use Tracking Technologies to independently collect information about you and may solicit information from you. Also, if you use one of their features, both we and the applicable other party may have access to and use information associated with your use of that feature. If you publicly reference our Service on a social network (e.g., by using a hashtag associated with 999 Concierge LLC in a tweet or post), we may use your reference on or in connection with our Service.
The information collected and stored by other parties, whether through our Service or another party’s service or device, remains subject to their own policies and practices, including what information they share with us, your rights and choices on their services and devices, and whether they store information in the U.S. or elsewhere. 999 Concierge LLC is not responsible for and makes no representations regarding the privacy practices of other parties. We recommend that you carefully read their privacy policies before providing any information to such parties.
Analytics and Advertising
Our Service also contains Tracking Technologies, some of which are operated by vendors or other third parties. For example, analytics services, such as Google Analytics, may use Tracking Technologies on our Service to help us analyze your use of the Service, compile statistical reports on the Service's activity, and provide other services related to Service activity and internet usage. Similarly, ad serving services, advertisers, and other parties may use Tracking Technologies on our Service and other services to track your activities over time and across different services, and tailor ads to you based on your activities. This may include sending you ads on other websites or devices after you have left the Service ("Interest-based Advertising").
For further information on Tracking Technologies and your rights and choices regarding them, please refer to the sections entitled "Information Collected Automatically" above and "Your Rights and Choices" below.
Your Rights and Choices Tracking
Technologies Choices
Most browsers are initially set up to accept cookies; however, you generally can reset your browser to refuse all cookies or indicate when a cookie is being sent, or you can flush your browser of cookies periodically. (Note: You may need to consult the help section of your browser application for instructions.) If you choose to disable cookies or refuse to accept a cookie, you may not be able to utilize all features of the Service.
Your browser settings may allow you to automatically transmit a "Do Not Track" signal to online services you visit. However, please note that there is no industry consensus on what site and app operators should do with regard to these signals. Therefore, unless and until the law is interpreted to require us to act, we do not monitor or take action with respect to "Do Not Track" signals or other similar mechanisms. For more information on "Do Not Track," visit www.allaboutdnt.com.
Analytics and Interest-Based Advertising
You may exercise your choice regarding the use of cookies from analytics services like Google Analytics by visiting https://tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on.
Some of the parties that collect information from or about you on the Service in order to provide more relevant advertising to you participate in the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising. This program offers a centralized location where users can make choices about the use of their information for online behavioral advertising. To learn more about the DAA and your opt-out options for their members, please visit www.aboutads.info/choices. Additionally, some of these parties may be members of the Network Advertising Initiative ("NAI"). To learn more about the NAI and your opt-out options for their members, please visit www.networkadvertising.org/choices.
Please note that if you opt-out of online behavioral advertising using any of these methods, the opt-out will only apply to the specific browser or device from which you opt out. To limit targeted advertising on iOS and Android devices, visit your device settings and: (i) reset your Advertising Identifier; and (ii) turn off "Ad Personalization" (Android) or enable "Limit Ad Tracking" (iOS).
Opting out means that selected members should no longer deliver certain Interest-based Advertising to you, but it does not mean you will no longer receive any targeted content or ads (e.g., from other ad networks). We are not responsible for the effectiveness of, or compliance with, any other parties' opt-out options or programs, nor the accuracy of their statements regarding their programs.
Communications
You have the option to opt-out of receiving promotional emails from 999 Concierge LLC by clicking on the unsubscribe link that appears at the bottom of every promotional email sent to you, or by contacting us at privacy@999concierge.com with the word "UNSUBSCRIBE" in the subject line. Please note that your opt-out is limited to the email address used and will not affect subsequent subscriptions.
Data Security
We take reasonable steps to help protect the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have implemented physical, electronic, and managerial procedures. However, due to the inherent open nature of the internet, we cannot guarantee the security of your information collected through the Service.
Children
The Service is not intended for users under the age of 13, and we do not knowingly collect personal information as defined by the Children's Online Privacy Protection Act (COPPA) in a manner not permitted by COPPA. If a parent or guardian learns that a child under 13 has provided us with personal information, they should email us at privacy@999concierge.com or send us a letter to the mailing address in the "Contact Us" section below. We do not knowingly "sell," as defined under the California Consumer Privacy Act (CCPA), the personal information of minors under 16 years old who are California residents.
International Transfer
Our Service is maintained in the United States of America, and the information we collect is governed by U.S. law. If you are accessing the Service from outside of the U.S., please be aware that information collected through the Service may be transferred to, processed, stored, and used in the U.S. and other countries or jurisdictions around the world. Data protection laws in the U.S. and other countries may differ from those in your country of residence. By using the Service, you freely and specifically consent to the transfer, processing, usage, sharing, and storage of your information in the U.S. or any other jurisdiction where we conduct business or provide services. If your data is collected in the European Union, we will transfer your personal data subject to appropriate or suitable safeguards, such as standard contractual clauses.
Changes to this Privacy Policy
We may amend our Privacy Policy at any time and will post those changes on this page, so you can understand what information we collect, how we use it, and under what circumstances we may disclose it. Any changes will be effective immediately upon posting of the revised Privacy Policy. However, if we plan to materially change the way in which we use or disclose your information, we will provide you with prior notice and a chance to opt-out of such differing uses.
Contact Us
If you have any questions about this Privacy Policy, the practices of this Service, or your dealings with this Service, you can contact us at privacy@999concierge.com.
In addition, our mailing address is:
999 Concierge LLC
8 The Green, Dover, DE 19901, USA
For European-specific requests, you can contact our Data Protection Officer at dpo@999concierge.com.
Additional Disclosures for California Residents
Applicability of Offline Information Collection
If you are a California resident, this Privacy Policy also applies to information collected off of the Service. By using the Service or interacting with us offline, you agree and consent to our information practices described in this Privacy Policy.
Roles
Our Service is intended to provide information to our business clients and job applicants. You understand and agree that information collected about you is solely within the context of (i) your role as an employee, job applicant, owner, director, officer, or contractor, or (ii) 999 Concierge LLC conducting due diligence regarding, or providing or receiving a product or service to or from your employer. If you are a California resident, see the section entitled "Information on Behalf of Our Clients" above for information on how to exercise your rights.
Shine the Light
California's "Shine the Light" law permits customers in California to request certain details about how specific types of their information are shared with third parties and, in some cases, affiliates, for those third parties' and affiliates' own direct marketing purposes. If you are a California resident and wish to obtain information about our compliance with this law, please email us at privacy@999concierge.com or send us a letter to the mailing address in the section entitled "Contact Us" above. Requests must include "California Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that 999 Concierge LLC is not required to respond to requests made by means other than through the provided email address or mailing address.
Additional Disclosures for Data Subjects in Europe
Roles
European data protection law distinguishes between organizations that process personal data for their own purposes (referred to as "controllers") and organizations that process personal data on behalf of other organizations (referred to as "processors").
In certain cases, 999 Concierge LLC (located at the address provided in the section entitled "Contact Us" above) acts as a controller, such as with data collected from users who browse our website. However, 999 Concierge LLC typically operates as a processor on behalf of our clients. The clients are the controllers and determine the purposes for which and the manner in which personal data is processed by 999 Concierge LLC. Please refer to the applicable client's privacy policy for more information about their privacy practices. Any questions you have related to personal data processing by 999 Concierge LLC on behalf of a client and your rights under data protection law should be directed to the client as the controller, not to 999 Concierge LLC.
Lawful Basis for Processing
Data protection laws in Europe require a "lawful basis" for processing personal data. Our lawful bases include when:
(a) you have given consent to the processing for one or more specific purposes, either to us or to our service providers, partners, or clients;
(b) processing is necessary for the performance of a contract with you;
(c) processing is necessary to comply with a legal obligation; or
(d) processing is necessary for the purposes of the legitimate interests pursued by us or a third party, and your interests and fundamental rights and freedoms do not override those interests.
Your Data Subject Rights
If you are a data subject in Europe, you have the right to access, rectify, or erase any personal data we have collected about you. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you. Additionally, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than those for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.
To exercise any of these rights, please email us at privacy@999concierge.com or send us a letter to the mailing address in the section entitled "Contact Us" above and specify which right you intend to exercise. We will respond to your request within 30 days. For information on how to exercise your rights for information collected and processed at the direction of our clients, see the section entitled "Information on Behalf of Our Clients" above. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfill the purposes for which it was collected and may continue to retain and use the information even after a data subject request, if necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have any issues with our compliance, you have the right to lodge a complaint with a supervisory authority.